API Reference
curl --request POST \
--url 'https://actionkit.useparagon.com/projects/{project_id}/actions/#FRESHDESK_CREATE_TICKET' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"action": "FRESHDESK_CREATE_TICKET",
"parameters": {
"source": "1",
"status": "2",
"priority": "1",
"subject": "<string>",
"description": "<string>",
"requesterId": "<string>",
"name": "<string>",
"email": "<string>",
"phone": "<string>",
"uniqueExternalId": "<string>",
"twitterId": "<string>"
}
}
'Create Ticket
curl --request POST \
--url 'https://actionkit.useparagon.com/projects/{project_id}/actions/#FRESHDESK_CREATE_TICKET' \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"action": "FRESHDESK_CREATE_TICKET",
"parameters": {
"source": "1",
"status": "2",
"priority": "1",
"subject": "<string>",
"description": "<string>",
"requesterId": "<string>",
"name": "<string>",
"email": "<string>",
"phone": "<string>",
"uniqueExternalId": "<string>",
"twitterId": "<string>"
}
}
'Authorizations
Your Paragon User Token (JWT), which you can generate using your project's signing keys.
Path Parameters
Your Paragon Project ID. You can copy your Project ID from your dashboard URL or by clicking Copy Project ID under the Environment switcher.
Body
Show child attributes
Show child attributes
Source : The channel through which the ticket was created. The default value is Portal. 1: Email, 2: Portal, 3: Phone, 7: Chat, 9: Feedback Widget, 10: Outbound Email
1, 2, 3, 7, 9, 10 Status : The status of the ticket. 2: Open, 3: Pending, 4: Resolved, 5: Closed
2, 3, 4, 5 Priority : The priority of the ticket. 1: Low, 2: Medium, 3: High, 4: Urgent
1, 2, 3, 4 Subject : Subject of the ticket.
Description : Content of the Ticket.
Requester ID : User ID of the requester. Required if a contact is already present.
Name : Name of the requester. If the phone number is set and the email address is not, then the name attribute is mandatory.
Email : Email address of the requester. If no contact exists a new contact will be created. Atleast one of Email, Phone, Twitter ID or Unique external ID is required for creating a new contact.
Phone : Phone number of the requester. If no contact exists a new contact will be created. Atleast one of Email, Phone, Twitter ID or Unique external ID is required for creating a new contact.
Unique External ID : External ID of the requester. If no contact exists a new contact will be created. Atleast one of Email, Phone, Twitter ID or Unique external ID is required for creating a new contact.
Twitter ID : Twitter handle of the requester. If no contact exists a new contact will be created. Atleast one of Email, Phone, Twitter ID or Unique external ID is required for creating a new contact.
Response
Success
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