Ticket

{
  "id": "<string>",
  "externalId": "<string>",
  "title": "<string>",
  "description": "<string>",
  "status": {
    "type": "open",
    "name": "<string>"
  },
  "priority": "low",
  "type": "<string>",
  "assignees": [
    {
      "externalId": "<string>",
      "email": "<string>",
      "name": "<string>"
    }
  ],
  "createdBy": {
    "externalId": "<string>",
    "email": "<string>",
    "name": "<string>"
  },
  "tags": [
    "<string>"
  ],
  "dueAt": "2023-11-07T05:31:56Z",
  "resolvedAt": "2023-11-07T05:31:56Z",
  "externalUrl": "<string>",
  "project": {
    "externalId": "<string>",
    "name": "<string>"
  },
  "originalRecord": {}
}

Pipeline name for Sync configuration: tickets To download attached files and comments for a ticket, use the id property to request Download Content.

string

required

Unique identifier for the record in Paragon.

externalId

string

required

The ID of the ticket in the origin system.

title

string

required

status

object

required

Show child attributes

priority

enum<string>

required

The priority of the ticket. For custom priorities lower than these levels, 'low' is used.

Available options:

low,

normal,

high,

urgent

type

string

required

The name of the ticket type as used in the origin system.

assignees

object[]

required

A list of users that are assignees to the ticket.

Show child attributes

originalRecord

object

required

The original ticket as synced from the API, without any normalization applied.

description

string

The body of the original ticket, normalized from domain-specific formats (e.g. HTML or ADF) to Markdown.

createdBy

object

The user that originally created this ticket.

Show child attributes

Managed Sync

Sync API

Permissions API

Integrations Reference