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Synced Objects

ServiceNow supports the following Synced Objects:
  • Files: Syncs knowledge base articles from ServiceNow.
  • Tickets: Syncs tickets from ServiceNow.

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Files

Send a request to Enable Sync to start a file sync of knowledge base articles from ServiceNow.
Example
{
    "integration": "servicenow",
    "pipeline": "files",
    "configuration": {
        "kbId": "kb_knowledge_base_sys_id_here"
    }
}
Configuration options:
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kbId
string
A ServiceNow Knowledge Base ID to limit the Sync scope to articles within a specific knowledge base.If not specified, the Sync will ingest articles from all available knowledge bases.

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Tickets

Send a request to Enable Sync to start a ticket sync.
Example
{
    "integration": "servicenow",
    "pipeline": "tickets",
    "configuration": {}
}
Configuration options: ServiceNow ticket sync does not require any additional configuration options. The sync will ingest all available tickets from the user’s ServiceNow account.
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